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Agilio's iComply application helps Dental Practices navigate the demanding world of dental compliance

Back in 2015 we were chosen by the iComply team to redesign and rebuild a legacy web-based system. Since then we have continued to work closely with the team to deliver a mobile app, a subscriptions management system and many exciting new features across the platform.

Our experience working with DabApps over the last 6 years has been a pleasure. Their expertise and knowledge has been invaluable to our rapid business growth.
Cliff T, Dental Product Manager.

The challenge

Our initial challenges was to rebuild the software that was developed previously by another tech agency, plus add new features to improve the user experience.

The new software needed to be compatible with the legacy system so that dental practices (both users and their data) could be migrated easily and seamlessly.

Backwards compatibility with the legacy system, along with an improved user experience and the integration of new features such as the addition of practice groups, document versioning and a complex permissions model, were key to the success of this project.

How we solved the problem

Our discovery and design phase started with a series of explorative workshops in order to understand the legacy software, the key data to be integrated and to understand how we could improve the software. We also conducted a customer engagement survey which revealed where the pain points were for users and this informed an improved user flow through the features of the application.

A complete technical review of the existing software allowed us to fully understand the existing data model and architecture so that we could develop the required back compatibility into our code. The new custom web application was built using Django with ReactJS.

The project required a focused development and project management team to solve the inherent challenges. Core members of this team, who started working on this software in early 2016, continue to work on the project and have become system experts.


The outcome

The iComply software helps over 18,000 dental professionals manage dental compliance across their dental practices and practice groups.

Following the launch of the rebuilt software in 2016, the users have continued to provide excellent feedback on the improved UX and UI design.

We have since developed a mobile app, a subscriptions management system and are still releasing new features including, single sign-on (integrated with Agilio's other systems) and Healthcheck feature allowing dental practice users to better prepare in advance for compliance audits.

This is still very much an on-going project, with daily stand-ups for our design and development team. In partnership with the client, we continue to improve our processes and communication to ensure we can keep adding value to the product.

Working with DabApps, we have evolved the iComply Application to fit the needs of the wider dental industry. We continue to innovate and released significant updates in early 2022.
Cliff T, Dental Product Manager.

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