The challenge
OneResearch manages a large volunteer database supporting diabetes clinical trials for Novo Nordisk. Their previous system combined paper processes with an ageing digital platform, creating operational inefficiencies and compliance risk.
Sensitive personal and health data needed to move into a modern architecture. The replacement platform had to meet GDPR requirements, strengthen access control and reduce reliance on manual workflows, all while maintaining business continuity.
The system also needed to improve day-to-day usability for call handlers responsible for matching volunteers to appropriate trials.
Our approach
We began with structured discovery workshops and a full technical audit of the legacy system. Rather than replicating outdated workflows, we defined clear outcomes centred on compliance, efficiency and scalability.
Sensitive data was migrated securely into a new web application with data protection embedded at every layer. Role-based permissions and controlled access structures ensure users only see information relevant to their responsibilities, supporting stronger governance.
To improve operational workflows, we shadowed call handlers to understand real recruitment processes. This insight informed a redesigned interface that reduces friction and improves matching efficiency. Enhanced catchment area management allows recruitment teams to identify and connect with suitable volunteers more effectively.
Throughout the project, close collaboration with both OneResearch and Novo Nordisk ensured the platform met organisational, regulatory and operational requirements.
DabApps brought to our project not only the highest level of technical innovation and ability, but an acute understanding of what makes great customer service.
Alistair Crombie, OneResearch
Results and impact
The new Volunteer Online Portal provides a secure, compliant foundation for clinical trial recruitment.
Volunteer records can now be managed, updated and matched efficiently within a modern, controlled environment. Recruitment workflows are streamlined, and sensitive data is governed under a robust GDPR-aligned framework.
The scalable architecture supports continued growth in trial volume and international collaboration, reducing operational risk and strengthening long-term sustainability.
Looking ahead
With a compliant foundation in place, OneResearch is positioned to expand its recruitment operations with confidence.
The platform has been designed to evolve alongside regulatory requirements and organisational growth, supporting continued resilience in a highly regulated environment.