In offering managed services for warranty and insurance cover, Solutions inc. needed a tool that students, parents and school equipment administrators could use to make and track claims on purchased items. It was important that claims could be submitted and tracked from a user’s phone or iPad, via the device’s own browser.
How we solved the problem
We worked in close collaboration with John Parvin and his team to understand their operational systems and to design a tool which would bring greater efficiency and speed to their processes. A simple prototype helped us to visualise the initial ideas, refine them and optimise the user experience.
This custom web application was built in Python, using the Django web development framework, with a MySQL database. We took a mobile-first approach to building the frontend, with a responsive design to work on all devices.
TotalCare has resulted in a streamlining of an important business operation for Solutions inc. Following a claim, replacements and repairs are carried out quickly and efficiently. This level of ongoing support, made possible by TotalCare, provides our client with an important selling point when tendering for large contracts to supply iPads to schools and colleges.